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Service agreement

Terms of Service

These terms explain how coaching and tuition institutes may use SmartHisaab Education, what the institute remains responsible for and how subscriptions, access and records are handled.

Effective 23 July 2026 · Last revised 6 September 2026

SmartHisaab Education is a product developed and operated by Swayam Digital Systems, Udyam Registration: UDYAM-OD-19-0176589 · Odisha, India. In these Terms, “we”, “us” and “our” refer to Swayam Digital Systems. By using the Service, an institute agrees to these Terms.

1. What the Service is

  • Admissions, student and guardian records, batches, attendance, academics and assessments
  • Fee invoices, instalments, payment records, balances, reminders and receipts
  • Institute-authorised operational communication with delivery history
  • Staff, department, reporting, audit, administration and subscription-billing surfaces
  • Separate Owner, Admin, Teacher and Student access appropriate to each role

2. Accounts and access

  • Access is provided through credentials issued for an institute and its authorised users.
  • The institute is responsible for keeping issued credentials secure and ensuring only authorised personnel use them.
  • Actions performed using valid access may be attributed to the institute or account concerned, subject to applicable law.
  • The institute must promptly contact support@smarthisaabeducation.in if credentials may be compromised. We may revoke sessions, credentials or access where necessary for security.

3. The institute's responsibilities

  • Accuracy: admissions, student, guardian, staff, academic and money records entered or approved by the institute must be correct.
  • Notice and authority: the institute must have a lawful basis to place personal data in the Service and send operational messages to the contacts it provides.
  • Lawful use: the Service may be used only for legitimate institute operations—not unrelated marketing, spam, unlawful profiling or messaging people with no relevant relationship.

4. Messaging

Messages are delivered through the WhatsApp Business Platform operated by Meta. Delivery depends on factors outside our control, including the recipient's network, device, WhatsApp availability and platform rules. Messages may be delayed or fail; the institute should review available delivery status and must not use the Service as its only channel for legally significant notices.

5. Payments

Institute owners pay SmartHisaab Education subscription invoices through PhonePe. Students and guardians pay their institute directly using its available payment methods; those fee payments are recorded in the institute ledger.

Student-fee disputes, refunds, classes and discounts remain between the institute and the payer. Software-subscription billing and refund enquiries go to billing@smarthisaabeducation.in.

6. Service fees, trials and suspension

  • New institutes receive a 28-day Pro-feature trial beginning when the invited Owner activates the account. No payment details are required and no automatic charge is made at the end.
  • The institute chooses Lite, Growth or Pro. Each tier has a per-active-student rate and monthly minimum shown on the Pricing page and invoice.
  • At unpaid trial expiry, the Owner retains billing, plan-selection, export, password and sign-out access; staff and operational modules are unavailable until a plan is activated.
  • We may suspend access for misuse of messaging or a security concern. A suspended institute's data may be retained while the issue is resolved. Closure and deletion are described in the Privacy Policy.

SmartSaarthi access

SmartSaarthi is offered through a controlled rollout for eligible institutes. Owner activation, required terms and consent, enabled capabilities and AI credit allowances apply. Generated content requires human review.

7. Availability and support

We aim to keep the Service available and reliable, but it is provided on a best-effort basis without a guaranteed uptime level. Planned maintenance and occasional interruptions can occur. See Support for official assistance routes.

8. Intellectual property

The Service, its design and software are the property of Swayam Digital Systems. The institute retains its rights in the data it supplies; we process that data to run the Service as described in the Privacy Policy.

9. Limitation of liability

The Service is provided “as is”. To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including fee disputes, missed collections or losses caused by undelivered messages. Our total liability for a claim is limited to the amount the institute paid us for the Service in the three months before the claim arose.

10. Changes and termination

  • We may update these Terms. Material changes will be reflected on this page with a new revision date.
  • An institute may stop using the Service and request account closure at any time. See the Cancellation & Refund Policy.

11. Governing law

These Terms are governed by the laws of India. Courts at Jharsuguda, Odisha have jurisdiction over disputes, subject to applicable law.

12. Contact

SmartHisaab Education is a product developed and operated by Swayam Digital Systems, Udyam Registration: UDYAM-OD-19-0176589 · Odisha, India.

Formal legal notices: legal@smarthisaabeducation.in
Service assistance: support@smarthisaabeducation.in
Billing and refund enquiries: billing@smarthisaabeducation.in
Phone: +91 80938 03809