Software-subscription payments
This cancellation and refund policy covers the institute’s subscription to our software. It does not govern fees paid by students or guardians to their institute.
Trial cancellation
The 28-day trial does not require payment details and does not automatically convert into a paid charge. An institute may stop the trial at any time by writing to support@smarthisaabeducation.in.
Paid subscription cancellation
An institute may request cancellation at any time through billing@smarthisaabeducation.in. We acknowledge the request, confirm the effective date and explain any open invoice before closing access. There is currently no automatic recurring debit to cancel.
Account closure and deletion are separate steps. Institute data is deleted within 30 days of a confirmed closure request, except where a legal obligation requires a record to be retained. See the Privacy Policy.
Refund enquiries
Refunds are not automatic. If an institute believes it made a duplicate payment, paid an incorrect amount, or was charged for a service that was not provided, it must email billing@smarthisaabeducation.in with the institution name, invoice reference, payment date, amount and transaction reference.
We review each request against the invoice and payment record and reply with the outcome. Where a refund is approved, it will be initiated to the original payment method wherever the provider supports that route. Processing time will depend on the provider and the payer's bank and will be communicated with the decision.
Student and guardian fee disputes
Contact
Billing and refund enquiries: billing@smarthisaabeducation.in
General support: support@smarthisaabeducation.in
Phone: +91 80938 03809
SmartHisaab Education is a product developed and operated by Swayam Digital Systems, Udyam Registration: UDYAM-OD-19-0176589 · Odisha, India.